YHA Exclusive Hire Frequently Asked Questions

Whilst we are aware that the answers to all your questions may not appear on our website hopefully some of the more frequently asked questions will be answered below. If your particular question is not here, please do not hesitate to contact the team who will be more than happy to help. Your input will also help us to help other customers as they may well have the same queries.

The YHA Exclusive Hire team can be contacted on 01629 592700 or you can email us..

Q: Will we have the property to ourselves?
A: Yes – the manager will meet you on arrival to show you around and hand over the keys and after that the property is all yours - you may come and go as you please!
Please be aware however that at some of our properties the hostel manager or staff may live on site, but rest assured they are always in a separate area and will not invade your privacy.

Q: Do we have to clean the property?
A: You will be expected to leave the property as you found it, therefore there may be some tidying and cleaning to do when you leave – all cleaning materials are provided and all we ask is that you leave the property as you found it – but we don’t expect you to be mopping the floors or scrubbing the baths!

Q: We have a large group of 80 people, are you able to accommodate us?
A: Many locations are suitable for larger groups and make great venues to get together

Q: How far in advance can I book?
A: You can book up to 18 months in advance and we open the dates up for bookings on the 1st of every month.

Q: Do you have a catering service?
A: A catering is not available when using a hostel on an Exclusive Hire basis. The vast majority of our Exclusive Hire properties have self-catering facilities available for guests to use.

Q: Is Exclusive Hire available all year round?
A: Every property is different – most properties operate on the Exclusive Hire scheme between October and Easter, however some are available outside of these periods. Please see each location’s webpage for their availability.

Q: Are cots and high-chairs provided?
A: Some properties are able to provide these facilities, but as they are not provided as standard we will have to check with them first – it is always worth contacting the properties directly. We will be happy to contact them on your behalf or provide the managers number.

Q: Can we bring our dog?
A: Dogs are permitted at some of our properties as indicated on our YHA Exclusive Hire website. You must tell us at the time of booking if you wish to bring a dog to one of our dog friendly properties. If you use an assistance dog then we are more than happy to accommodate this.

Q: Can I make a provisional booking?
A: We do not make provisional bookings as we require a 25% deposit to secure a booking which is part of our terms and conditions, however should you need to be invoiced or are a group who can only pay by cheque, we will hold the booking for up to one week. Should payment not be received within this time, then unfortunately the booking will be cancelled.

Q: Why are the bed numbers different from the main YHA website?
A: When a property is being hired out for sole use as with the Exclusive Hire scheme we need to make sure that all the facilities (kitchen, washroom etc.) provided are sufficient for your stay. This may mean that sometimes we will need to limit bed numbers in order to ensure a comfortable experience. It may also be for health and safety restrictions. If you have seen a property but discover that for sole use the bed numbers are not adequate for your group please contact the team and we will try to find a suitable alternative.